Sorry to hear about your troubles, we do have instructions available online. Please tell us the brand name and style of furniture you have purchased and we will be happy to send you instructions via email, fax or US postal service.

Also, please know that we do house calls. We can visit your home and help you fix/correct the problem. Our fee is $35 for the first hour/minimum and $25 an hour after that. We can normally tell what the problem is rather fast, we would also bring extra hardware to be able to fix the

problem upon visit. This service is available within 100 miles of our location in New Brunswick, NJ, includes NY, NJ, PA, CT, MA.  Please call or email to request such house call services.  Thank you.

MORE FREQUENTLY ASKED QUESTIONS:

Ordering with White Lotus Home
Standard and Custom Mattress Sizes
About WLH Products
Duvet Weights & Sizes
All Cotton vs. Foam Core
Traditional vs. White Lotus Mattresses
How do I take care of/clean my mattress and bedding?
How thick are your mattresses?
How long should my mattress last?
How long should my topper last?
What are your mattresses treated with?
Are your natural mattresses comfortable?
Why are hand-made mattresses better than machine-made mattresses?
What is your order modification and cancellation policy?
What is your warranty policy?
Do you make kings?
Do you ship outside the U.S.?
I need a king but do not want a 100 lb. mattress.
What is a Split King?
Do you do custom work?
What are your customization fees?
Do you have an expedited service?
Do you have a delivery, assembly, or repair service?
What is your normal turn around time?
Why buy Organic Bedding Products?
Why sustainable?
Do I need a Doctor's note for chemical-free mattresses?
Futon/Furniture assembly instructions or help
I placed an order with White Lotus Home, can you send me my UPS Tracking Number?
What kind of payments do you accept?
Catalog Request
How do I care for my Wool Bedding?
About GREEN cotton
CUSTOMER FEEDBACK
How to choose a Natural Bed?
WLH Green Products & Services Guide
Picking a pillow that's right for me?
Did my mattress/bedding shrink?
What does FR stand for?
Can I recycle my mattress?
Soft, Medium, or Firm Pillow?