Date: Fri, Mar 16, 2012
Subject: RE: Stow away mattress
To: sales@whitelotus.net

"Just wanted to let you know that we received the replacement Standard pillow yesterday in fine shape, and immediately sent the original one back via UPS store yesterday afternoon. We were so pleased and impressed with your service and your product.  We are already sleeping better.   Rest be asssured we will be passing your name on to many others.  Thanks so much again for the great service."

SENT: Wednesday, September 23, 2009 4:23 PM
To: sales@whitelotus.net
Subject: RE: Great Salesman

"I just wanted to pass on that I discovered that the name of the salesman I had spoken with several weeks ago about the White Lotus mattresses is named Fred.

Fred was very patient and answered all of my questions. All that I knew was that I had to get rid of my memory foam mattress, but I didn't have any idea what to replace it with.

Fred was so enthusiastic about White Lotus mattresses and was able to provide such a wealth of information that with his expert assistance, we were able to narrow the choices to one (White Lotus offers so many different possibilities!).  Not only that, but the sales price he gave me (which is on the site, but I hadn't gotten that far on my own) was so much less than our outgassing tempurpedic that if your store had been nearby, I would have gone to your store and purchased the mattress right after our conversation.  No kidding.

Please give my kudos to Fred and your management for superior customer service."

Pam

Sent: Wednesday, October 29, 2008 4:48 PM
To: Sales
Subject: Re: WLH order

"We just received our mattress. What a surprise since we thought it was going to take 2-3 weeks! It's awesome and our son loves it. He won't get up! Thanks so much for a safe, quality product and a speedy delivery!"

Tania C.

"Dear White Lotus,

I would like to thank you for taking care of my order so efficiently.  I did not have the opportunity to elaborate on why I chose to order from your company.  I've tried for months to find a Canadian supplier of organic bedding and mattresses, as I was hoping to buy as local as possible.  Unfortunately the websites I came across didn't offer the reasonable prices that White Lotus does.  Also, upon searching the U.S. market, White Lotus was the only company I came across that would ship products to destinations outside of the U.S.  So, thanks again for being so accommodating, and making the ordering process a breeze."

 
Sincerely,
 
Lisa P.