SENT: Wednesday, September 23, 2009 4:23 PM
To: sales@whitelotus.net
Subject: RE: Great Salesman

"I just wanted to pass on that I discovered that the name of the salesman I had spoken with several weeks ago about the White Lotus mattresses is named Fred.

Fred was very patient and answered all of my questions. All that I knew was that I had to get rid of my memory foam mattress, but I didn't have any idea what to replace it with.

Fred was so enthusiastic about White Lotus mattresses and was able to provide such a wealth of information that with his expert assistance, we were able to narrow the choices to one (White Lotus offers so many different possibilities!).  Not only that, but the sales price he gave me (which is on the site, but I hadn't gotten that far on my own) was so much less than our outgassing tempurpedic that if your store had been nearby, I would have gone to your store and purchased the mattress right after our conversation.  No kidding.

Please give my kudos to Fred and your management for superior customer service."

Pam

Sent: Wednesday, October 29, 2008 4:48 PM
To: Sales
Subject: Re: WLH order

"We just received our mattress. What a surprise since we thought it was going to take 2-3 weeks! It's awesome and our son loves it. He won't get up! Thanks so much for a safe, quality product and a speedy delivery!"

Tania C.

"Dear White Lotus,

I would like to thank you for taking care of my order so efficiently.  I did not have the opportunity to elaborate on why I chose to order from your company.  I've tried for months to find a Canadian supplier of organic bedding and mattresses, as I was hoping to buy as local as possible.  Unfortunately the websites I came across didn't offer the reasonable prices that White Lotus does.  Also, upon searching the U.S. market, White Lotus was the only company I came across that would ship products to destinations outside of the U.S.  So, thanks again for being so accommodating, and making the ordering process a breeze."

 
Sincerely,
 
Lisa P.

Sent: Monday, March 31, 2008 12:14
Subject: Thank you & Custom Order Request

"Thank you, thank you, and thank you so much for sending
the natural crib mattresses so quickly!  My twins are sleeping better than ever
on their new crib mattresses and as a result so am I!  One of them doesn’t even
want to be rocked for long anymore before bed, the minute we get upstairs into
their room she starts squirming and just wants to be put in her crib and once
she is in she goes to sleep almost instantly.  They are also taking naps for as
long as three and a half hours in the afternoon.  I couldn’t get these two to
take more than a thirty five minute nap before we got these new mattresses.  I
was a little worried at first that I wouldn’t be able to find sheets for the
futon because my standard size sheets did not fit but the Coyuchi sheets are
fantastic, the perfect fit.  I am very impressed with your product and customer
service.  

I would love to replace the foam portable crib mattress
we have downstairs with a futon as well, if possible, please send me an e-mail
to let me know if you can customize a portacrib mattress for us and pricing.  I
believe the measurements are roughly 24x38x2."

Thanks again,

Melissa

Sent: Sunday, December 02, 2007 11:30 AM
Subject: Thank you

"I just wanted to thank every one at whitelotus, for making our shopping and futon purchase feel like we were part of your family. The total experience was wonderful. We purchased a futon back in August of this year, and loving every minute of it. The fact that it is made in the USA, and HAND crafted in your store with 100 % cotton, gives me a good feeling.  Hugs and kisses to everyone at Whitelotus." 

Jan from Cranford, NJ